Wood and pipe console table, Rustic console table

Real Wood Furniture…

We use the best woods available - pine imported from New Zealand and oak grown locally in the U.S. They are both sustainably sourced woods, from there, we hand select the best planks for your order. The result? Furniture that feels like it always belonged in your home.

Artisan Handcrafted…

With a combined 30+ years of experience from our craftsmen, our knowledge of woodwork is unmatched. All of us here love to create quality pieces with our hands.

We Go Green……

Environmental impact and sustainability have been a focus for Woodart Furniture since we started in 2017.
The wood we use and the furniture, shelves and mantels we produce have been independently certified as meeting the national standards.

We Deliver Safely…

We contract only professional freight and local delivery companies with years of industry experience to deliver your furniture. We do drop-ship as many online furniture companies do. All orders ship from our warehouse. We own our warehouses and the logistics system.

We have heard the voice of the people. Every day, we strive to ensure a 5-star experience for our customers. We will do whatever it takes to make things right if we make a mistake.

Woodart Furniture believes that the home of every individual should be loved by everyone.

Email: service@woodartdeal.com

We strive to answer your questions within 24 hours.
Working time: (Mon - Sat: 9AM - 7PM)

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns

We accept the return of products. Customers have the right to apply for a return within 30 days after delivery of the product.

Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will always be at your service.

1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

3. For us to better understand the problem and solve it effectively, photos and videos are REQUIRED as evidence. Woodart Furniture will contact the customer via email with the result of the return/refund request within 2 working days of receiving the request.

4. Send the item back to us through the local post office. If you need to deal with the returned package urgently, please contact our customer service and provide the waybill number of the returned package.

5. We will process your return within 7 working days after receiving the package.

Note: We do not accept returned items that are sent back directly without prior notice. Any address on the package is not approved as a return address. No refund will be given for packages returned without a return address authorized by the customer service representative. We do not provide freight collection (FTC) services for returned packages. We are here to help, but we cannot correct a situation we know nothing about. If you need to return or exchange the goods, please contact us in advance, and our service specialist will contact you to formulate a solution.

Returnable/Exchangeable Items

• Unused product
• Defective item
• Wrong item received
• Items damaged in transit
• Lost or missing items

We will take care of your item if it is damaged or defective and find the best solution with you. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock, or else you will get a refund.

If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

If the return is initiated by the customer for personal reasons, the customer is responsible for the return shipping fees. Shipping charges for returns vary by product or carrier. The customer can only be charged one shipping fee (including returns), no handling fees will be charged to consumers for returns and no product restocking fees.

Refunds

• After receiving and checking your return, we will send you a receipt notice via email. We will also notify you to approve or reject your refund. If you are approved, we will process your refund.
• Refunds for the returned items will be processed in 1-3 business days after we receive your package. 
• Refunds automatically credit the credit limit to your credit card or original payment method within one week.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us: service@woodartdeal.com

Order

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Q. What methods of payment do you accept?

A. We accept PayPal and Credit/Debit Cards Payment on PayPal (No need to register and sign in to PayPal).

Q. Is checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. We ensure secure payment with PayPal.

Shipping

Q. Do you charge sales tax?

A. We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.

Q. How do I cancel an order?

A. We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Q. Where do you ship from?

A. We ship from our factoriesuy located. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Returns

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to service@woodartdeal.com

For more details refer to the FAQs page.