We offer a free 30 business days return policy, allowing you to request a return within 30 business days of receiving your furniture.
Return Eligibility
The furniture must be in its original condition, new only, unused, and with all packaging intact.
Furniture damaged due to misuse or improper assembly are not eligible for return.
Custom-made items cannot be returned unless there is a defect, quality issue, or a mistake in the order.
Furniture showing signs of use that cannot be resold are not eligible for return.
Return Process
1. To start your return, please email us at service@woodartdeal.com. In your email, please include clear photos of the damaged item(s), packaging condition, and the shipping label to help us assess the issue.
2. Once we approve your return, we’ll send you a return label along with step-by-step instructions via email.
3. Download and print the return label and attach it on the parcel. Please ensure the label is securely packed in its original packaging.
4. Hand the package over to the designated carrier for door-to-door pickup.
5. Once we receive the returned item, we will inspect it and process the refund within 3 business days, and you will be notified.
Please Note: Returns that have not been approved in advance will not be accepted.
If you have any questions regarding returns, please contact us at service@woodartdeal.com.
Defective /Wrong Items
Upon receiving your order, please inspect the furniture carefully.
If you notice any defects, damage, or if the wrong furniture was delivered, contact us within 30 business days and provide clear photos of the furniture, the packaging condition, and the shipping label.
We will promptly arrange a replacement or refund to resolve the issue, at no additional cost to you.
Return Shipping Costs and Duties
We accept returns for both defective and non-defective products.
For custom-made orders, we do not accept returns unless there is a defect, quality issue, or a mistake in the order.
Woodartdeal will cover the costs associated with return shipping for defective or incorrect furniture and apologize for any inconvenience caused.
Customer will cover the costs associated with return shipping and any applicable import duties if the furniture is non-defective, there is no issue with the delivered item, and the customer has simply changed their mind.
If the customer is dissatisfied due to delivery delays caused by the carrier and requests a return, we are not responsible for the delay, and the customer will be responsible for return shipping costs.
Return Address
Please note that the company address on our website is not the return address.
Once your return request is approved, you will receive the return shipping address via email.
Exchanges
We accept exchanges.
If the furniture you received isn’t what you expected and you’d like to exchange it, we’re happy to assist.
The fastest way to receive a replacement is to return the furniture and place a new order for the desired furniture.
Please note that for exchanges not due to furniture defects or our error, you will be responsible for the return shipping costs and any duties if applicable.
Custom orders cannot be exchanged once production has started.
Refund
The refund will be processed to your original payment method within 3 business days, and you will receive a notification email once the refund has been initiated.
It may take a few additional business days for the refund to appear, depending on your bank, credit card provider, or payment method (such as Apple Pay or Google Pay).
Generally, refunds may take 5-10 business days to reflect in your account after processing.
Please note that the timing depends on the payment method used and the processing times of your bank or payment provider, which may vary and are beyond our control.
Cancellations
We accept cancellations; however, they must meet the following conditions:
Once an order has been shipped, it cannot be canceled.
Custom-made items are not eligible for cancellation once production has begun.
No Restocking Fee
We do not charge any restocking fees for any returned items.
Contact Information
Phone: +86 190 6508 0691
Email: service@woodartdeal.com
Address: Room 201, 2nd Floor, Building 1, No. 76, Haitanwei, Tangxia Town, Pengjiang District, Jiangmen, Guangdong, CN. 529085
Support Hours: Mon-Fri, 9:30am - 6:30pm (GMT+8)