WoodArtDeal accepts return requests for both defective and non-defective products within 30 calendar days of delivery, subject to the return conditions, authorization process, and refund rules described in this policy.
Returns are handled by mail or carrier shipment to the approved return address provided by WoodArtDeal after return authorization.
Return Types
Customer-Reason Returns:
A Customer-Reason Return means a non-defective return, including change of mind, customer selection of an incorrect option or specification, or the product no longer being needed.
Company-Error Returns:
A Company-Error Return means a return or remedy request caused by a WoodArtDeal error or an approved delivery-related issue handled by WoodArtDeal, including products that arrive damaged, defective, incorrect, missing parts, or products that do not match the confirmed order details due to a WoodArtDeal error or a confirmed carrier issue related to the shipment arrangement made by WoodArtDeal.
Which Policy Applies
Customer-Reason Returns are handled under this Return & Refund Policy.
Delivery-related issues reported within 30 calendar days of delivery, including items that arrive damaged, visibly defective, incorrect, or missing parts, are handled under this Return & Refund Policy. WoodArtDeal may also review shipping damage, lost packages, incorrect delivery, or delivery delay issues under the Shipping Policy when carrier information, delivery records, or shipping-related review is needed.
Manufacturing, material, or workmanship defects discovered after the 30-calendar-day delivery issue window may be handled under the Warranty Policy if the product is still within the applicable warranty period.
If more than one policy may apply, WoodArtDeal will review the issue and confirm the applicable process and available solution in writing.
Return Window
WoodArtDeal accepts return requests for eligible products within 30 calendar days of delivery.
Return Conditions
For Customer-Reason Returns, the customer must contact WoodArtDeal within 30 calendar days of delivery to request return authorization.
For Customer-Reason Returns, the returned product must be in new or slightly used/inspected condition and must be clean, undamaged, and resalable.
Customers may open the packaging and inspect the product for size, color, finish, fit, and general suitability. Light handling or indoor test placement is allowed.
The product should be returned with the original packaging, accessories, hardware, manuals, and other included components, unless WoodArtDeal approves otherwise in writing.
The product must not show signs of installation, assembly damage, modification, misuse, stains, odors, scratches, dents, water damage, smoke damage, pet damage, or other wear beyond normal inspection.
These condition requirements do not apply to Company-Error Returns. For Company-Error Returns, WoodArtDeal may request photos, videos, packaging photos, carrier notes, or other supporting materials to review and resolve the issue.
Return Process
1. To request a return, email help@woodartdeal.com within 30 calendar days of delivery.
2. Please include your order number, the product you wish to return, the reason for the return, and photos or videos if the return is a Company-Error Return.
3. After the return request is approved, WoodArtDeal will provide the approved return address and return instructions.
4. Returns are handled by mail or carrier shipment.
Return authorization is required before sending any product back. Returns sent without authorization or to an unauthorized address may be refused, delayed, or returned to the sender.
Return Shipping
For Customer-Reason Returns: Customer Responsibility
The customer is responsible for obtaining and purchasing the return shipping label and for paying the actual return shipping cost to the approved return address. Return shipping, tracking, insurance, customs duties, import taxes, brokerage charges, clearance fees, and other return-related charges are not reimbursed.
For Company-Error Returns: WoodArtDeal Responsibility
WoodArtDeal will cover approved return shipping costs for Company-Error Returns, including products that arrive damaged, defective, incorrect, missing parts, or do not match the confirmed order details due to a WoodArtDeal error or a confirmed carrier issue related to the shipment arrangement made by WoodArtDeal. Depending on the situation, WoodArtDeal may either provide a prepaid return label when available or reimburse a reasonable, approved, and documented return shipping cost. Customers should not ship the item back before receiving approval and return instructions from WoodArtDeal.
Exchanges
WoodArtDeal accepts exchange requests within 30 calendar days of delivery, subject to the applicable return conditions and authorization process described in this policy.
Exchanges after delivery are generally handled as a return of the original product and a new purchase of the replacement product. The original product must meet the applicable return conditions.
If a customer wants to change an order before shipment, the request will be handled as an order change or cancellation request under the Cancellations section of this policy.
Refund Amount
WoodArtDeal refunds 100% of the amount paid for approved returned products, including any optional tip paid at checkout.
For Customer-Reason Returns: the customer is responsible for return shipping costs, and WoodArtDeal does not reimburse return shipping costs.
For Company-Error Returns: WoodArtDeal also refunds any approved return shipping cost paid by the customer.
Restocking Fees
WoodArtDeal does not charge a Restocking Fee for approved return, exchanges or cancellations.
Refund Timing
Refund condition may include approval of an eligible cancellation, receipt and inspection of an approved return, confirmation that no return is required, or written approval of a damage, defect, missing-part, wrong-item, or warranty-related refund.
Customers usually receive approved refunds within 6 calendar days after the applicable refund condition is met.
This total refund time includes WoodArtDeal processing time and payment provider processing time.
WoodArtDeal will submit approved refunds to the original payment method within 3 calendar days after the applicable refund condition is met. For returns, this means after WoodArtDeal receives and inspects the approved returned item. For cancellations that do not require a returned item, this means after the cancellation is approved.
After WoodArtDeal submits the refund, the payment provider usually takes 1-3 calendar days to post the refund to the customer's payment account, depending on the bank, credit card provider, PayPal, or other payment provider.
Actual timing may vary depending on the payment provider and is outside WoodArtDeal's direct control after the refund is submitted.
Cancellations
Orders may be cancelled before they are processed for shipment, handed to the carrier, or placed in transit.
Once an order has been processed for shipment, handed to the carrier, or is in transit, cancellation cannot be guaranteed. If the order has already shipped, it cannot be cancelled, but the customer may request an eligible return after delivery under this Return & Refund Policy.
Delivery Issues
If an order is lost, incorrectly delivered, or delayed due to a WoodArtDeal error, WoodArtDeal will provide an appropriate solution at no additional cost to the customer. Depending on the circumstances, the solution may include reshipping the order, issuing a full refund, issuing a partial refund, offering a discount code or coupon, or another solution agreed with the customer.
Return Address
The business address displayed on our website is not a return address. Do not send returned products to that address.
Return destinations may vary according to the product, warehouse, and return reason.
Before the customer ships an approved return, WoodArtDeal will disclose the destination country, approved return address, and applicable return instructions.
Consumer Rights
Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer protection laws.
Contact Information
Email: help@woodartdeal.com
Phone: +86 190 6508 0691
Business Address: Room 201, 2nd Floor, Building 1, No. 76, Haitanwei, Tangxia Town, Pengjiang District, Jiangmen, Guangdong, China. 529085
Support Hours: Mon-Fri, 9:30am - 6:30pm (GMT+8)
Last Updated: 29, June 2026