Thank you for choosing Woodartdeal. At Woodartdeal, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
30 Business Days Return Policy
We gladly accept returns within 30 business days of the purchase date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return
1. Contact our team at service@woodartdeal.com to start the return process.
2. Once approved, you will receive a Return Authorization (RA) number and return instructions.
3. Pack the item securely in its original packaging with all accessories.
4. Include RA Number: Clearly write the provided RA number on the outside of the package.
Shipping Cost Of Return
We cover return shipping and potential duties if:
1. You receive the wrong or damaged item.
2. There are manufacturing defects.
We’ll send you a prepaid return label within 24 hours, with no extra fees or potential duties.
You cover shipping and potential duties if:
1. You change your mind.
2. You order the wrong size.
We'll provide a billable return label within 24 hours, by email.
Shipping charges will be collected at drop-off, and you will be responsible for any applicable duties, taxes, or fees.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and credited to your original payment method within 2-3 business days.
Non-Refundable Items
1. Used products that cannot be resold as new
2. Gift
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at service@woodartdeal.com with details and photos of the issue.
We will work to resolve the problem promptly. Common solutions include, but are not limited to, reshipment, compensation, or return processing.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information
Phone: +86 190 6508 0691
Email: service@woodartdeal.com
Address: Room 201, 2nd Floor, Building 1, No. 76, Haitanwei, Tangxia Town, Pengjiang District, Jiangmen, Guangdong, CN. 529085
Support Hours: Mon-Fri: 9:00 AM to 5:30 PM