Shipping Locations
WoodArtDeal currently ships only to eligible addresses within the contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, American Samoa, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, the U.S. Virgin Islands, other non-contiguous regions, or military addresses, including APO, FPO, and DPO addresses.
Orders placed for excluded locations or unsupported address types may be canceled and refunded to the original payment method.
Shipping Charge
WoodArtDeal offers free standard shipping for eligible orders shipped to eligible addresses within the contiguous United States.
Shipping Origin & Delivery Method
Most of our furniture is shipped from China. Due to the size and weight of many furniture items, orders are typically transported by sea freight first. Once the order arrives in the United States, final delivery is completed by FedEx, an LTL freight carrier, or local freight delivery, depending on the item size, weight, and destination.
Delivery Time
Estimated Delivery Time = Processing time + Transit time
Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier disruptions, customs or clearance procedures, routing issues, address issues, high-volume periods, or other circumstances outside the reasonable control of WoodArtDeal.
If an order has not been delivered within 10 business days after the latest estimated delivery date, and the delay is not caused by an incorrect address, delivery refusal, failure to receive the package, or another customer-related issue, the customer may contact WoodArtDeal for a delivery review. If the order is confirmed as lost, materially delayed, or affected by a WoodArtDeal error or confirmed carrier issue related to the shipment arrangement made by WoodArtDeal, WoodArtDeal will provide an appropriate solution at no additional cost to the customer. Depending on the circumstances, the solution may include reshipping the order, issuing a full refund, issuing a partial refund, or another solution agreed with the customer.
Change Shipping Address
Please ensure that your shipping address is accurate and complete before placing an order.
If you need to request an address change, please contact WoodArtDeal as soon as possible at help@woodartdeal.com and provide your name and order number.
WoodArtDeal will make reasonable efforts to accommodate address change requests before the order is processed for shipment. Once an order has been processed for shipment, handed to the carrier, or is in transit, WoodArtDeal cannot guarantee that the shipping address can be changed.
Packaging
WoodArtDeal uses protective packaging designed to help reduce the risk of damage during transit. Packaging may include a cardboard box, foam padding, and an exterior wooden crate frame, depending on the product.
If a product arrives damaged, please contact WoodArtDeal promptly and follow the applicable return or damage-claim process under our Return & Refund Policy.
Delivery-Related Issues
If your order arrives damaged, visibly defective, incorrect, or missing parts, please contact WoodArtDeal within 30 calendar days of delivery at help@woodartdeal.com.
These arrival and delivery-related issues may be reviewed under this Shipping Policy and, when a return, refund, replacement, reshipment, or replacement part is needed, under our Return & Refund Policy.
Manufacturing, material, or workmanship defects discovered after the 30-calendar-day delivery issue window may be reviewed under our Warranty Policy if the product is still within the applicable warranty period.
Duties and Taxes
WoodArtDeal currently ships only to eligible addresses within the contiguous United States.
For eligible shipments to the contiguous United States, the amount shown at checkout is the final amount WoodArtDeal charges for the order and outbound delivery. WoodArtDeal does not require customers to pay additional customs duties or import fees for outbound delivery arranged by WoodArtDeal.
If a carrier or customs authority unexpectedly requests an additional fee related to outbound delivery arranged by WoodArtDeal, please contact help@woodartdeal.com before making payment whenever possible. If the fee is confirmed by WoodArtDeal to be related to outbound delivery arranged by WoodArtDeal, WoodArtDeal will cover or reimburse the approved, reasonable, and documented amount.
This section applies to outbound delivery only. Return shipping costs and return-related charges are handled under our Return & Refund Policy.
Tracking
WoodArtDeal will send tracking information by email once it becomes available. Tracking updates may take additional time to appear after the shipment is handed to the carrier.
You can track your parcel status at Tracking page
Incorrect Address and Delivery Issues
The customer is responsible for providing a correct and complete shipping address at the time of purchase.
WoodArtDeal is not responsible for package losses, delays, returned shipments, failed delivery, or extra costs caused by incorrect, incomplete, or undeliverable address information provided by the customer.
If an order is lost, incorrectly delivered, or materially delayed due to a WoodArtDeal error or a confirmed carrier issue related to the shipment arrangement made by WoodArtDeal, WoodArtDeal will provide an appropriate solution at no additional cost to the customer. Depending on the circumstances, the solution may include reshipping the order, issuing a full refund, issuing a partial refund, offering a discount code or coupon, or another solution agreed with the customer.
A discount code, coupon, store credit, or another alternative solution will only be used with the customer's written agreement and will not replace a refund, reshipment, replacement part, or other remedy that the customer is eligible to receive under this policy.
If tracking shows that an order was delivered but the customer did not receive it, the customer should contact WoodArtDeal promptly. WoodArtDeal will assist with the carrier investigation. If the issue is confirmed to result from a WoodArtDeal error or a confirmed carrier issue related to the shipment arrangement made by WoodArtDeal, WoodArtDeal will provide an appropriate solution (Depending on the circumstances, the solution may include reshipping the order, issuing a full refund).
If the issue results from incorrect address information, delivery refusal, failure to receive the package, or circumstances outside the reasonable control of WoodArtDeal, the customer may be responsible for any related loss, reshipping cost, return shipping cost, or other charges. These situations will not treated as approved returns.
Customer Refusal or Failed Delivery
If a customer refuses delivery or fails to receive a package for reasons unrelated to product damage, incorrect shipment, or WoodArtDeal error, the customer may be responsible for any return shipping, reshipping, storage, carrier, or related charges.
If the customer refuses delivery because the package or product appears damaged, the customer should contact WoodArtDeal promptly and provide photos, videos, or other supporting information where possible.
WoodArtDeal will review the information and, if the damage or delivery issue is confirmed, provide an appropriate solution at no additional cost to the customer. Depending on the circumstances, the solution may include reshipping the order, issuing a full refund, issuing a partial refund, offering a discount code or coupon, or another solution agreed with the customer.
Contact Information
Email: help@woodartdeal.com
Phone: +86 190 6508 0691
Business Address: Room 201, 2nd Floor, Building 1, No. 76, Haitanwei, Tangxia Town, Pengjiang District, Jiangmen, Guangdong, China. 529085
Support Hours: Mon-Fri, 9:30am - 6:30pm (GMT+8)
Order Cut-off: Mon-Fri, 6:30pm (GMT+8)
Last Updated: 29, June 2026