Overview
This website is operated by Woodartdeal. By visiting our site and/or making a purchase, you agree to be bound by our Terms of Service, including all applicable policies and notices. These terms apply to all users, including browsers, vendors, customers, merchants, and contributors.
Our website https://woodartdeal.com, is operated by Jiangmen Wuyi Gusen Furniture Co., Ltd. If you disagree with any part of these terms, please refrain from using our website or services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.
SECTION 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - User Obligations
You are required to use the site and its content responsibly. Specifically, you agree to:
(1). Correctly select your product attributes and provide accurate and detailed shipping information to ensure that our services benefit both parties.
(2). Use the site for lawful purposes only.
(3). Not solicit others to engage in unlawful acts.
(4). Comply with local, state, federal, or international laws or regulations.
(5). Avoid infringing upon our or others' intellectual property rights.
(6). Not engage in harassment, defamation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
(7). Submit truthful information and avoid misleading or false statements.
(8). Not upload or transmit malicious code such as viruses that may harm the site or other websites.
(9). Refrain from collecting or tracking others' personal information.
(10). Avoid spamming, phishing, scraping, or other disruptive activities.
(11). Use the site for appropriate, lawful purposes and not for obscene or immoral actions.
(12). Not interfere with or bypass security features of the site or related websites.
SECTION 3 - Customer Conduct
At Woodartdeal, we are committed to resolving issues with professionalism and courtesy. However, we do not tolerate any unacceptable behavior directed towards our Customer Service Team. This includes:
(1). Aggressive, abusive, or threatening behavior – such as threats, intimidation, verbal abuse, discriminatory remarks, rudeness, or swearing.
(2). Repeated, unreasonable complaints – when issues have already been resolved in accordance with our policies.
(3). Unrealistic demands – asking for special compensation, or expecting staff to violate company policies or provide outcomes beyond our established procedures.
(4). Changing the nature of a complaint – altering the focus or desired outcome after a response has already been provided.
Such behavior may lead to limitations on further engagement with our team.
SECTION 4 - Product Information
We strive for accuracy in product descriptions, but do not guarantee that all details, including specifications, pricing, and availability, are error-free. Errors may occur, and we reserve the right to correct and update information without prior notice. In the event of a significant error, we will contact only the customers whose orders are affected to resolve the issue.
Product specifications
If you are notified that the product (or the wood type, size or color you selected) you ordered is no longer available after placing your order or before it is shipped, you may request an exchange or refund (order cancellation).
If, within 30 business days of receiving your order, the product you receive is clearly different from your order details (excluding natural wood variations or handcrafted differences), you may request a return and refund.
Due to natural wood variations and the handcrafted nature of many items, colors and details may differ slightly from what you see on your screen. Slight texture variations and color differences are not considered defects. Thank you for your understanding.
Prices and availability
Prices and availability of items are subject to change without notice.
The product price is the final price, which covers all fees, including customs duties and import fees. Customers do not need to pay VAT or duties at the time of purchase.
Custom Orders
For custom orders, the product information is considered final once confirmed through direct communication with the customer (via live chat or email).
SECTION 5 - Order and Availability
All orders are subject to product availability and confirmation of the order price.
When placing an order, you confirm that the information you provide is true and accurate.
We reserve the right to refuse any order and, at our discretion, may limit or cancel quantities purchased per person, household, or order.
If we confirm your order but later find that we cannot supply the product, we will contact you to offer a full refund and cancel the order.
Due to product popularity or supply constraints, we may restrict the number of items available for purchase. The available quantity may change at any time, even after an order has been placed.
SECTION 6 - Shipping and Delivery
Once the package is with the shipping provider, the shipping time is determined by the third-party logistics provider. To ensure timely delivery, especially for special occasions like birthdays, we recommend ordering in advance. While we are not responsible for delivery delays, we will work with you to make sure your shopping experience is smooth.
Woodartdeal is not responsible for package losses, delays, or extra costs caused by incorrect or incomplete address information, including undelivered packages or returned shipments. Read our Shipping Policy.
SECTION 7 - Returns and Cancellations
Please refer to our Return & Refund Policy. for details on returns.
We accept cancellations; however, they must meet the following conditions:
Once an order has been shipped, it cannot be canceled.
Custom-made items are not eligible for cancellation once production has begun.
SECTION 8 - Privacy Policy
At Woodartdeal, we prioritize the privacy and security of your personal information. We collect personal data only when necessary to provide our products and services. We use SSL encryption to securely collect and transmit sensitive data, including credit card details, on protected pages of our site.
We will never sell your contact information to third parties, nor will we use your personal data or images for advertising purposes without your explicit consent. Personal data is only collected for the purpose of enhancing user experience and fulfilling service obligations, not as our primary goal.
By using our website, you consent to our Privacy Policy. For further details on how we protect and handle your information, please visit our Privacy Policy page.
SECTION 9 - Third-party Links
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 - User Comments, Feedback And Other Submissions
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 - Changes to Terms and Conditions
We reserve the right to amend these terms and conditions at any time.
Changes will be posted on this page, and your continued use of the website will signify your acceptance of any adjusted terms.
SECTION 12 - Contact Information
Phone: +86 190 6508 0691
Email: service@woodartdeal.com
Address: Room 201, 2nd Floor, Building 1, No. 76, Haitanwei, Tangxia Town, Pengjiang District, Jiangmen, Guangdong, CN. 529085
Support Hours:
Mon-Fri, 9:30am - 6:30pm (GMT+8)