FAQ
How long is your shipping time?
1. If the weight of the product you ordered is within 2 kg/4.41 lbs, we will choose to ship it by air, and you can receive your beloved product within 5-10 days after receiving the shipping notice.
2. If the product you ordered is a furniture product, we will choose to ship it by sea. Generally, it needs to be handmade. You can receive your large piece of furniture within 4-6 weeks after receiving the delivery notice.
Where is my order now?
To track your order, please visit
https://www.17track.net/cn or contact service@woodartdeal.com to get your order information.
Enter your tracking number and you can track your order.
What is my tracking number?
After delivery, the customer will receive a delivery confirmation email with a confirmation number.
What is the status of my order?
The customer will receive a confirmation email to prove that we have confirmed your order. Usually takes 3 to 7 days for processing to ship. After delivery, the customer will receive a delivery confirmation email with a confirmation number. To track your order, please visit https://www.17track.net/cn
Enter your tracking number and you can track your order.
I did not receive any confirmation email.
To do so, please email service@woodartdeal.com.
Please specify your invoice number and we will check it for you.
I want to return or refund!
For returns or refunds, please read our return policy first.
If you insist, please email service@woodartdeal.com
Please specify your invoice number and we will process it for you.
What payment methods can I use
Pay directly with PayPal balance
Paypal Credit Cards: currently only available for US customers Paypal credit cards (Visa, MasterCard, Discover, American Express, etc.)
The package was received and the product was found to be damaged
Please take a photo and contact us and send an email to service@woodartdeal.com, We will replace or refund your wallet for you, it is completely up to you
1. If the weight of the product you ordered is within 2 kg/4.41 lbs, we will choose to ship it by air, and you can receive your beloved product within 5-10 days after receiving the shipping notice.
2. If the product you ordered is a furniture product, we will choose to ship it by sea. Generally, it needs to be handmade. You can receive your large piece of furniture within 4-6 weeks after receiving the delivery notice.
Where is my order now?
To track your order, please visit
https://www.17track.net/cn or contact service@woodartdeal.com to get your order information.
Enter your tracking number and you can track your order.
What is my tracking number?
After delivery, the customer will receive a delivery confirmation email with a confirmation number.
What is the status of my order?
The customer will receive a confirmation email to prove that we have confirmed your order. Usually takes 3 to 7 days for processing to ship. After delivery, the customer will receive a delivery confirmation email with a confirmation number. To track your order, please visit https://www.17track.net/cn
Enter your tracking number and you can track your order.
I did not receive any confirmation email.
To do so, please email service@woodartdeal.com.
Please specify your invoice number and we will check it for you.
I want to return or refund!
For returns or refunds, please read our return policy first.
If you insist, please email service@woodartdeal.com
Please specify your invoice number and we will process it for you.
What payment methods can I use
Pay directly with PayPal balance
Paypal Credit Cards: currently only available for US customers Paypal credit cards (Visa, MasterCard, Discover, American Express, etc.)
The package was received and the product was found to be damaged
Please take a photo and contact us and send an email to service@woodartdeal.com, We will replace or refund your wallet for you, it is completely up to you