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Real Wood Furniture…

We use the best woods available - pine imported from New Zealand and oak grown locally in the U.S. They are both sustainably sourced woods, from there, we hand select the best planks for your order. The result? Furniture that feels like it always belonged in your home.

Artisan Handcrafted…

With a combined 30+ years of experience from our craftsmen, our knowledge of woodwork is unmatched. All of us here love to create quality pieces with our hands.

We Go Green……

Environmental impact and sustainability have been a focus for Woodart Furniture since we started in 2017.
The wood we use and the furniture, shelves and mantels we produce have been independently certified as meeting the national standards.

We Deliver Safely…

We contract only professional freight and local delivery companies with years of industry experience to deliver your furniture. We do drop-ship as many online furniture companies do. All orders ship from our warehouse. We own our warehouses and the logistics system.

We have heard the voice of the people. Every day, we strive to ensure a 5-star experience for our customers. We will do whatever it takes to make things right if we make a mistake.

Woodart Furniture believes that the home of every individual should be loved by everyone.

Email

If you are unsatisfied with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email service@woodartdeal.com at first.

 

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

 

Non-returnable items

• On sale items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.

 

General Return Process

• Initiate a return: Please email us at service@woodartdeal.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5working days and then provide a replacement for an exchange or issue a refund.

 

Return Shipping Costs

• If the return is due to our error: We will cover the cost of return shipping. This includes situations where we sent you the wrong item or the item arrived damaged or defective.
• If the return is for personal reasons: You are responsible for the cost of return shipping. This includes situations where you changed your mind, ordered the wrong size, or simply don't want the item anymore.

Important Notes: 

• We do not charge a restocking fee for returned items.
• To ensure your return is processed smoothly, please contact us before returning any items.
• Return shipping for personal reasons is at the customer's expense, please consider carefully.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3working days.
• If you haven’t received the refund within 2-3working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at service@woodartdeal.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

 

Should you have any questions about the Return & Refund Policy, please contact us: 

Email: service@woodartdeal.com

Order

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Q. What methods of payment do you accept?

A. We accept PayPal and Credit/Debit Cards Payment on PayPal (No need to register and sign in to PayPal).

Q. Is checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. We ensure secure payment with PayPal.

Shipping

Q. Do you charge sales tax?

A. We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.

Q. How do I cancel an order?

A. We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Q. Where do you ship from?

A. We ship from our factoriesuy located. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Returns

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to service@woodartdeal.com

For more details refer to the FAQs page.

If you are unsatisfied with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email service@woodartdeal.com at first.

 

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

 

Non-returnable items

• On sale items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.

 

General Return Process

• Initiate a return: Please email us at service@woodartdeal.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5working days and then provide a replacement for an exchange or issue a refund.

 

Return Shipping Costs

• If the return is due to our error: We will cover the cost of return shipping. This includes situations where we sent you the wrong item or the item arrived damaged or defective.
• If the return is for personal reasons: You are responsible for the cost of return shipping. This includes situations where you changed your mind, ordered the wrong size, or simply don't want the item anymore.

Important Notes: 

• We do not charge a restocking fee for returned items.
• To ensure your return is processed smoothly, please contact us before returning any items.
• Return shipping for personal reasons is at the customer's expense, please consider carefully.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3working days.
• If you haven’t received the refund within 2-3working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at service@woodartdeal.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

 

Should you have any questions about the Return & Refund Policy, please contact us: 

Email: service@woodartdeal.com