Order
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.
Q. What methods of payment do you accept?
A. We accept PayPal and Credit/Debit Cards Payment on PayPal (No need to register and sign in to PayPal).
Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. We ensure secure payment with PayPal.
Shipping
Q. Do you charge sales tax?
A. We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.
Q. How do I cancel an order?
A. We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
Q. Where do you ship from?
A. We ship from our factoriesuy located. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Returns
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to service@woodartdeal.com
For more details refer to the FAQs page.
Refund and Return Policy
Thank you for choosing Woodartdeal. At Woodartdeal, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
30-Day Return Policy:
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Contact Us: Before returning any items, please contact our return team at service@woodartdeal.com to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
Package the Item: Pack the item securely in its original packaging, including any accessories you have provided.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.
Non-Refundable Items:
- Opened or used products
- Gift
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at service@woodartdeal.com with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information:
Phone: +86 153 3870 2919
Email: service@woodartdeal.com
Address: 1703, Building 8, Qianhai Kexing Science Park, Labor Community, Shen Zhen, Guang Dong, 518000, China
Support Hours:
Mon to Fri: 9:00 AM to 5:30 PM
