How Quickly Can You Answer My Question?
We respond to messages and emails in the order they are received.
Most inquiries are addressed within 24 hours during business days.
Can I Change My Shipping Address After Ordering?
If you need to update your shipping address, please email us immediately at service@woodartdeal.com with your name and order number.
While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
How Long Is the Processing Period?
Our processing time is 1-3 business days, Monday to Friday, excluding holidays.
Support hours: Mon-Fri, 9:30am - 6:30pm (GMT+8)
How Long Does Shipping Take?
Shipping time depends on the product and its availability in the U.S.
If the product is in stock in the U.S., it will be delivered within 3-5 business days.
If the product is not in U.S. stock, it will be shipped via Workshop Direct Shipping, which takes 20-35 business days.
The estimated delivery time for all products can be viewed below the "Pay" button on the product page.
Will My Order Come In One Package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
What Happens If An Item Is Out Of Stock Or Backordered?
If any items in your order are out of stock, we will notify you via email with an estimated restock date.
If restocking will take longer than 14 business days, we will issue a refund for the unavailable item(s).
I Received A Damaged Item. What Should I Do?
We apologize for any inconvenience caused by receiving a damaged item.
Please email us at service@woodartdeal.com with your name, order number, and photos of the damaged product so we can assist you.
What If An Item Is Missing Or Damaged In My Order?
If you received a damaged or missing item, contact us within 30 business days at service@woodartdeal.com. We'll help resolve the issue.
Can I Cancel My Order?
If you wish to cancel your order, please contact us immediately at service@woodartdeal.com.
Cancellation requests are only possible before the order has been processed or shipped.
Return And Refund Policy
We accept returns for unused and unopened items within 30 business days of delivery.
To initiate a return, email service@woodartdeal.com with your order number and reason for the return.
Once the returned items are inspected and approved, refunds will be processed within 3 business days.